Coronavirus Planning & Information :: Your Security
Your safety and security is what matters most. Fraudsters are exploiting the spread of COVID-19 coronavirus to facilitate various types of fraud and cybercrime. To protect yourself from these threats please continue to be vigilant with phishing emails received or emails with attachments that may contain malware. Scammers are also using phone calls, social media, and text messaging to trick victims into revealing sensitive information.
Here are a few reminders to help you protect yourself and your information:
- COVID-19 will not change the operation of our digital banking products. In fact, we encourage the use of these apps and services.
- Although we may contact you by phone, text, or email, we will never initiate communication by asking for your account number, PIN, password, or other personal information. If you receive a call from anyone asking for information about your debit card, mobile banking, checking accounts, or online banking credentials, hang up immediately as we would never call and ask for this information.
- Never provide to anyone your Personal Identification Number (PIN) or your user name and password used to access online banking or mobile banking. There is NEVER a legitimate reason to provide this information, no matter how insistent a caller may be. In fact, the more insistent the caller, the more confident you can be they are a scammer.
- Please be extra cautious when you receive emails with links to click to “protect” yourself and/or your assets.
Steps you can take to protect yourself.
- Activate text alerts – with Fraud Text Alerts, you’ll receive text messages when suspicious transactions are flagged. If you are a client of Alerus, you are automatically enrolled in this service if we have a valid mobile phone number on file.
- Keep your contact information up-to-date – keeping your contact details current is important so that we can get in touch with you with information about your account. If you are an Alerus client, make sure you let us know of any changes to your mailing address, phone numbers and email address.
- Go paperless – the more paper with personal information you have around increases the risk of your personal information getting into the wrong hands. If you are an Alerus client, you can contact any of our locations and speak with an advisor.
Want more information on the latest scams the FTC is seeing? Sign up for their consumer alerts.
If you have questions about a potential scam or think you might be a victim, contact our Client Service Center at 800.279.3200. Our team is available Monday through Friday 7 a.m. to 10p.m. CT and weekends8 a.m. to 7 p.m. CT.