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Need immediate assistance? Call 800.279.3200

M-F | 7 a.m. – 7 p.m. CT
Sat. | 8 a.m. – 1  p.m. CT

We’re here to make managing your financial journey with Alerus as simple as possible. Whether you need guidance on accessing your accounts, help navigating our services, or answers to specific questions, our support team is ready to assist you every step of the way.

Business Accounts

Whether your looking for help with online banking, setting up payment solutions, or accessing commercial lending services, we’ve got the tools and support you need.

Explore Business Account FAQs

Personal Accounts

Manage your personal banking with ease. Whether you need help with everyday banking, loans, or accessing your accounts online, we offer a range of resources to guide you.

Explore Personal Account FAQs

Fraud & Security

Stay protected with our comprehensive fraud prevention tools and security resources. Learn how to safeguard your accounts, detect fraudulent activity, and report any suspicious transactions. We’re committed to keeping your financial information safe.

Explore Fraud & Security

General questions

Where can I find my full account number and routing number?

To find your account number in My Alerus, follow these steps:

  1. Login to your My Alerus account.
  2.  Select your bank account.
  3. Go to the Summary section.
  4. Select Show More Details to view the full routing and account number.

Alerus (former Home Federal clients only)

  1. Log in to your My Alerus account.
  2. Navigate to Account History.
  3. Select Statements and Notices.
  4. Open your statement, and your account number will be visible in the top-right corner.

Alerus’ routing number is 091300159.

If you have a checking account it’s the first set of numbers printed on the bottom of your checks, on the left side.

What should I do if I can’t access my account or forgot my username and password?

Don’t worry; it happens! We can help you recover your username or reset your password online.

If you forgot your username:

  • Go to the Forgot Username page.
  • Enter the email address you use for business with us and select Send Username.
  • We’ll send you an email with your username.

If you forgot your password:

  • Go to Forgot Password page.
  • Enter your Username.
  • If the username exists, we will send you a verification code to the email address you provided at registration.
  • After you’ve correctly entered your code, you’ll be able to reset your password.
  • You can then use this new password to log in to your account online.

You can also call us at 800.279.3200 for assistance.​

Which holidays is Alerus closed?

Alerus locations are closed in observance of these federal holidays.

Our online banking and mobile banking services are available 24/7, allowing you to access your accounts at any time.

Where can I find the Home Federal Banking apps?

Google
Apple

Where can I find information about my accounts after the transition to Alerus?

We’ve created a dedicated page with Frequently Asked Questions specifically for former Home Federal clients. This page provides detailed information about your accounts, online banking access, statements, and more. Visit the FAQ page at www.alerus.com/justcallhome to get the answers you need. If you have additional questions, feel free to contact us at 800.279.3200.