091300159
Don’t worry; it happens! We can help you recover your username or reset your password online.
If you forgot your username:
If you forgot your password:
You can also call us at 800.279.3200 for assistance.
Please contact the Client Service Center 800.279.3200 or visit any Alerus location. A valid identification or other documentation may be required.
You will automatically be enrolled in online statements.
Call our Client Service Center at 800.279.3200 to opt out of online statements.
Our advisors can assist you with switching your accounts. Please find a location nearest you.
Our mailing address is:
Alerus P.O. Box 6001 Grand Forks, ND 58206 – 6001
We may occasionally send messages to you. If you’ve provided us a valid email address, you may opt out of receiving marketing messages by clicking on “opt-out” located at the bottom of the email.
Text/SMS Messages
If you’ve set up specific alerts such as account alerts, we’ll send information as appropriate.
IMPORTANT: It’s important to note that we will never ask for any personal information over email or text. Alerus will never send unsolicited emails or texts asking clients to provide, update or verify their personal or account information, such as passwords, Social Security numbers, personal identification numbers (PINs), credit or debit card numbers, or other confidential information. As always, Alerus respects your privacy. To learn more, visit alerus.com/privacy-legal.
If you receive something that looks suspicious call us at 800.279.3200.
Register online by following the steps.
Note: The first time you log in, you’ll need to set up 2-factor authentication by choosing how you want to receive verification codes; text, or voice call. We’ll ask for a verification code if you log in from an unrecognized computer or phone, forget your password, or identify anything out of the ordinary. These codes help us confirm it’s really you accessing your account – not someone pretending to be you.
Don’t worry; it happens! We can help you recover your username or reset your password online.
If you forgot your username:
If you forgot your password:
You can also call us at 800.279.3200 for assistance.
If you are not available at the phone number listed, you can access your account via the mobile app or by calling the Client Service Center at 800.279.3200.
From My Alerus, click on the Pay Bills tab. Click on the Add a company or person to pay button. From this screen, you can select a category or enter the name of the company or person in the search field.
Once the biller is added, enter the amount to be paid. Bill pay automatically displays the earliest date the biller could receive the payment. You can accept this date or change it.
Alerus is a part of the MoneyPass network, offering thousands of ATMs in convenient locations around the United States. Find a MoneyPass ATM.
There are no fees for Alerus clients using one of thousands of MoneyPass ATMs to transfer funds, make deposits, inquire about a balance and withdraw cash. Find a MoneyPass ATM.
Fees may apply when using a non-MoneyPass ATM. Look for the MoneyPass logo at the ATM to avoid paying a surcharge.
You can get cash, make transfers between accounts, check account balances. Some ATMS are enabled with the ability to deposit cash and checks.
It only takes a few minutes to order checks online.
Yes, we offer overdraft protection. Please contact us at 800.279.3200 or visit any Alerus location.
If you have My Alerus/Online Banking, you can sign on to view and print checks or you can contact us at 800.279.3200 to request them by mail.
You can stop payment on a check by calling the Client Service Center at 800.279.3200.
Your account number is specific to your personal account. It’s the second set of numbers printed on the bottom of your checks, just to the right of the bank routing number. You can also find your account number on your monthly statement and within online banking.
If you need a replacement card you can do one of the following:
Stolen Card
Clients should try to contact the merchant about the error, if it can’t be resolved through the merchant call our Client Service Center at 800.279.3200 to start the dispute process.
Please call the number on the back of your card.
Call 800.279.3200 and let us know about your travel dates/destinations. Certain countries have restrictions and can change daily.
You have 10 days to decide whether you want to change your term or close your account penalty free.
If you would like to keep the same term, you do not need to contact us. If you would like a different term you may contact our client service center or your advisor or stop into a branch.
After processing a claim for damage on your home, your insurance company may issue you a check and include our name as one of the payees, since we are your lender. This insurance claim check is called a loss draft check. When you receive a loss draft check, please call 877.592.0192 promptly to speak with a loss draft representative at Dovenmuehle Mortgage, Inc. (DMI), the servicer of your Alerus mortgage loan. Before making the call, please have the following information available for reference:
A loss draft representative will review your situation and explain the next steps to take based on the amount of your loss draft check and status of your loan. DMI will identify whether or not the loss draft check can be signed by them on Alerus’ behalf and released back to you. If DMI identifies your case as a monitored claim, the check will need to be placed into a restricted escrow account, where funds will be disbursed and managed by DMI until all required repairs have been completed. DMI will provide you with a copy of their loss draft procedures which will outline how disbursements are made from the escrow and if an inspection will be required. To allow time for processing before contractor bills may be due, please contact the DMI loss draft team as soon as possible after receiving a check, and allow at least 10 days for processing of checks mailed to DMI.
DMI Contact information:
Dovenmuehle Mortgage, Inc.
Attn: Loss Draft Department
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8924
Email: Lossdraft@yourmortgageonline.com
Phone: 877.592.0192
Fax: 847.574.7617