Fraud and security.
At Alerus, we prioritize your security. Fraud prevention starts with awareness and preparation, and we’re here to provide the tools and support you need to safeguard your financial future.
Fraud prevention starts with awareness. Protect yourself by following these best practices.
Tips for prevention:
Fraud isn’t always obvious. Knowing what to look for can help you take action quickly.
Common warning signs:
What you can do:
If you suspect fraud, acting fast is the key to minimizing impact.
Secure your accounts:
Report the fraud:
Monitor your credit:
Fraud tactics evolve constantly. Here are the latest scams to watch for:
To protect your accounts, use strong unique passwords for online banking, enable multi-factor authentication, and regularly monitor your account activity for unauthorized transactions. Avoid sharing sensitive information via email, text, or phone calls, especially if the communication seems suspicious.
MFA is an extra layer of security that requires a second form of verification, like a code sent to your phone, in addition to your password. It adds protection against unauthorized access, even if someone has your password.
Look for red flags like poor grammar, generic greetings (e.g., “Dear Customer”), urgent requests for personal information, or suspicious links. Always verify the sender’s email address and contact the company directly if you’re unsure.
Signs include unfamiliar transactions, notifications of password changes you didn’t make, or messages from your bank about login attempts from unknown devices. If you notice any of these, contact us immediately.
Call our Client Service Center a at 833.325.3787 immediately. We’ll help secure your accounts, investigate suspicious activity, and guide you through the recovery process.
Yes. Reporting scams helps us warn other clients and take preventive measures. Share as much detail as possible, including emails, texts, or phone numbers associated with the scam.
Yes. Use our debit card management tool, CardValet app to instantly lock your card, preventing unauthorized transactions. You can also unlock it if you find it.
Alerus has a zero-liability policy for unauthorized transactions, as long as you report the issue promptly. Contact us soon as you notice suspicious activity.
Visit identitytheft.gov to create a recovery plan. You should also report the incident to Alerus, file a police report, and monitor your credit for further signs of fraud.
Deepfake scams use AI (Artificial Intelligence) to create fake videos or audio that impersonate trusted individuals, such as company executives or loved ones. Always verify requests for money or sensitive information through a different method of communication.
It’s a good habit to check your accounts weekly and review monthly statements carefully. Regular monitoring helps you catch suspicious activity early.
Do not click any links or provide information. Alerus will never send unsolicited emails asking clients to provide, update or verify their personal or account information , such as passwords, Social Security numbers, personal identification numbers (PINs), credit or debit card numbers, or other confidential information.
Forward you email to alerus@alerus.com for review, then delete it. Contact us directly to verify its authenticity.