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Frequently Asked Questions
Guides and Downloads

Secure Browser Instructions

Below are steps for upgrading to the latest version 24.1.50.0

Windows

  • Select the Upgrade Available link at the very bottom right of the page. The download will begin and appear at the bottom left of the page.
  • An alert will appear in the bottom left asking you to Keep or Discard the file. Click Keep.
  • Click on the dropdown arrow next to the downloaded file and select Open.
  • Proceed through the installation wizard as instructed to complete the upgrade.
  • Verify the most up-to-date version of the system in the lower right corner of the screen.

Mac

  •  Select the Upgrade Available link at the very bottom right of the page. The download will begin and appear at the bottom left of the page.
  • Click on the dropdown arrow next to the downloaded file to open.
  • Proceed through the installation wizard as instructed to complete the upgrade.
  • Verify the most up-to-date version of the system in the lower right corner of the screen.

Watch a demo

System Requirements

Supported browsers include:

  • Microsoft Edge (Any version currently supported by Microsoft)
  • Google Chrome (Version 96+)
  • Mozilla Firefox (Version 95+)
  • Apple Safari browser is not officially supported; however, there are no known issues with the most recent version of Safari

Secure Browser:

Secure Browser is an application installed on your computer that protects your online banking session from various malware attacks.

  • Any general-purpose client version of Microsoft Windows (Home, Pro, Enterprise)
  • Apple macOS still supported by and receiving security updates from the vendor.
      • For Windows, any 32-bit or 64-bit x86 compatible processor from Intel or AMD supported by the operating system.
      • For macOS, any supported 64-bit x86compatible Intel processor, or an Apple Silicon (e.g. M1, M2) processor when used with Rosetta 2 or later.
  • A physical computer local to the user and accessed directly by the user
  • A local user profile
  • For Windows, a PS/2 or HID type keyboard device
  • Secure Browser is NOT supported when used with:
  • Windows Server Windows Phone/Mobile, or special-purpose client version for Windows (S, K, KN, IoT)
  • Windows on ARM processors (e.g. Microsoft Service Pro models)
  • Virtual, thin-client, or cloud desktop systems, especially those utilizing snapshots or restore pints
  • Any computer being accessed remotely (using a remote desktop type connection, or example)
  • User profiles on network locations or cloud services or otherwise utilizing Folder Redirection
  • Networks utilizing TLS inspection
  • Any security software utilizing Device control technology
  • Anti-keylogging modules from SafeNet (sued by default with feedline) or StrikeForce Technologies

Mobile or Native Apps

  • Apple iPads and iPhones running iOS 13 or newer
  • Android phone and tablets running Android 7 or newer

Need help?

Hours: Monday – Friday, 8:00 am – 6:00 pm CT

Our Treasury Management Solutions Center (TMSC) team has specialized training and direct access to the systems, technology, and operational resources, ensuring a prompt response. TMSC serves as your primary contact for inquiries related to treasury management services. Contact us by emailing us at treasury@alerus.com or reaching us by phone at 800.279.3200.